Data Protection
GDPR
We are committed to our users’ rights to privacy. We promise to share transparently all aspects of how the Coastdale Parks product and websites work regarding privacy, terms, and personal data, and we are in full support of efforts to ensure your protection on and offline.
The following is a collection of information and resources to help answer any questions about your experience with Coastdale Parks. We’re grateful for your interest and proud to have you in our community!
GDPR COMPLIANCE
The EU’s General Data Protection Regulations (GDPR) take effect May 25, and we are fully behind the spirit of these regulations for a safe and secure Internet. We aspire to embrace privacy by design and, whenever possible, not to collect and store personally identifiable information.
Our Privacy Policy references the few instances where personally identifiable information is required. Typically this will include an email address for your holiday booking or sales request to Coastdale Parks.
Overall, we aim for privacy by default: if data collection is not integral to the way our product works, then we won’t collect it. This approach has felt very much in line with the spirit of GDPR, and we’re fortunate that a lot of these data collection practices have been in place at Coastdale Parks for some time. As such, you may see a few banners or forms requesting consent for us to collect personally identifiable information for tracking or other purposes.
At any time, you may request your information to be exported and sent to you for review, and we promptly honour any requests by you to have your information deleted and forgotten.
Data Mapping
Status: Complete
We are auditing all areas of Coastdale Parks to determine what personal data we collect and for what purpose. In a case where collecting personal data is not essential, we are removing that collection process.
Privacy Policy
Status: Complete
We’re working with a legal consultant to ensure that our policy contains the proper language, that it’s easy to understand, and that it communicates clearly any instances of personal data collection.
Cookies
Status: Complete
We have added cookie notices to all marketing pages and blogs to comply with the E-Privacy Directive. We do collect personally identifiable information with our cookies; however, with our new cookie tool, you can turn off analytical cookies or simply just accept the recommended settings.
Modification
Status: Complete
If a user asks to change their information, we can do so within our admin portal. If a user has a modification to make, they can reach out to us at
Data Protection Agreement
Status: Complete
We have created a legal agreement that users and external parties can receive from us, promising the protection of all personally identifiable information we collect and store.
Sub-processors
Within Section 7 of our Data Protection Agreement (DPA), we commit to displaying a list of all current sub-processors in use by Coastdale Parks. A sub-processor includes any third party that we share personally identifiable info with.
Here is the list:
AWS: (Amazon Secure Server)
Stripe: (If you have booked via pitchup.com, your data will be stored & collected with them, then processed and stored by Coastdale Parks on our secure server, and your payment will be processed).
ParkVu Management Software: If you have booked over the phone or online, your data will be collected and stored on Coastdale Park’s secure server and kept for the duration of your booking, +12 months.
Google Adwords/Analytics: If you have visited any of our websites or blogs, we use Google to help find subjects looking for holidays in the areas we have holiday parks and place adverts on Google to link to our websites.
Vital Connect WiFi (Park WiFi): When visiting any of our holiday or caravan parks, you can access our park WiFi once you accept the terms and conditions. We use this system following Data Protection Laws and Compliance.