Terms of service
TERMS AND CONDITIONS – HIRING OF CARAVAN HOLIDAY HOME
Please read these terms and conditions carefully before you submit your booking to us. These terms apply only to booking contracts made with us on-line or by phone.
These terms, together with your booking confirmation and the information provided on our website and in our brochure tells you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.
In this Agreement “You” refers to the person(s) who make the booking (lead name), “We” or “Us” refers to the owners of Pakefield Caravan Park and “Park” refers to Pakefield Caravan Park. “Agreement” refers to the contract between us based on these terms and conditions, any other conditions referred to in our brochure and website, anything else we agree in writing and the terms of any promotional offers.
“Caravan” means any caravan holiday home used for hire purposes only. “Services” refers to the supply of utilities to a Caravan. “Amenities” means the park’s reception, pool, playground and bar.
Who we are. We are Pakefield Caravan Park, a trading name of Normanhurst Enterprises Limited, a company registered in England and Wales. Our company registration number is 01236157 and our registered office is at 9 Burscough Street, Ormskirk, Lancashire L39 2EG. Our registered VAT number is 156349253.
How to contact us. You can contact us by telephoning our team at 9 Burscough Street, Ormskirk, Lancashire L39 2EG.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you have provided.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
9. Nothing in this Agreement will reduce your rights relating to sub-standard or mis-described services. For further information about your rights please contact your local authority Trading Standards Department or Citizens Advice Bureau (visit www.citizensadvice.org.uk or call 03454 04 05 06).
This agreement allows you to book one of our caravan holiday homes for hire at the park (inclusive of services and amenities).
When you make a booking request, you are offering to hire one of our Caravan holiday homes, and you’re agreeing to comply with the park’s rules which may be amended from time to time, a current copy of which has been provided with this Agreement. We will notify you in writing to your current home address of any changes to the park rules (see also https://www.coastdaleparks.co.uk/terms-of-service). If the park rules are changed after the signing of this Agreement you will be obliged to comply with the updated park rules but that change will not affect any terms of this Agreement.
The agreement between you and us starts:
10.1 if you are booking by phone, when we accept your deposit (or full payment if you are booking less than 84 days before the start of Your holiday), along with payment by debit/credit card or cheque for the amount indicated to You (cheques made payable to the holiday park you book with), and issue you with a written confirmation; and
10.2 if you book online, when the booking is confirmed by us in writing to you or by phone
In all cases, we will issue you with a booking confirmation stating the key information of the booking and a receipt for the payment made, as soon as practically possible.
The lead person making the booking accepts the contract on behalf of all members of their party and must be aged 18 or older and legally authorised to enter into the contract. The lead name is responsible for making sure that everyone understands and agrees all the terms of the contract. Please note that the total number of people in your party (including children over the age of 2) mustn’t exceed the capacity of your caravan - as stated on our website and brochure. We reserve the right to refuse to hand over a caravan to you without refund or compensation, if the stated capacity of your caravan is exceeded.
If you visit the park as a group and are unruly or anti – social, you will be asked to leave the park immediately and no refund given.
If you or any member of your party has any medical problem or disability that may affect your booking, do please tell us before you confirm your booking and give us full details in writing as early as possible. We offer a limited number of holiday caravans on the level, and these have access to the park’s reception and facilities.
If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel your reservation and refund your money.
We have designed our holidays with families and couples in mind. So we usually refuse bookings from people under the age of 21, and we don’t allow stag or hen parties.
If we are unable to accept your booking, we will inform you of this in writing as soon as possible, refund any payment or deposit in full and not charge you for any services. This might be because of unexpected demand that we could not reasonably plan for, because we have identified an error in the price or service, or for some other reason that we did not anticipate.
If you decide to cancel your booking reservation please let us know your circumstances as soon as possible. Your cancellation is only effective from the date we receive written confirmation, which we will acknowledge. We reserve the right to levy an administration/cancellation charge of £25 in respect of reasonable costs incurred by us. In such cases the the charge will be deducted from your deposit, subject to the timeframe table and the balance refunded back to you.
If you cancel 12 weeks or more prior to the intended holiday arrival date, your deposit will be refunded, minus the £25 charge as identified in point 11. If you cancel within 12 weeks of the intended arrival, the charges in the attached table will be applied to your booking (unless we are able to re-let the Caravan, in which case only the £25 charge will be payable):
Notice Received of Cancellation
(number of days before arrival date that we receive notice to cancel) - Cancellation charge
More than 84 days - n/a
29-84 days - Full deposit due
15-28 days - 50%
8-14 days - 75%
7 days or less - 100%
For the purpose of the table above, total booking cost means the total cost of the holiday caravan booking, plus any extras charges. Please note that we do NOT offer cancellation or curtailment insurance and you are strongly recommended to make your own arrangements.
If you have not yet paid a deposit we reserve the right to charge you for any reasonable administration costs incurred by your cancellation. In any case we will refund any balance of money paid to you within 14 days of receipt of your cancellation by the same method of payment as you originally used.
If the performance of our accommodation or services at the park is affected by exceptional circumstances outside our of control (such as war, riot, civil strife, terrorist activity, industrial disputes, natural disaster, adverse weather conditions, epidemics, fire and other situations, actual or threatened), we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end this Agreement and receive a full refund for any services you have paid for but not received.
We may have to suspend accommodation or services at the park from time to time to:
deal with technical problems or make minor technical changes;
update our services to reflect changes in relevant laws and regulatory requirements; or
make changes as requested by you or notified by us to you.
16. If we need to suspend any services to the caravan we will contact you in advance, unless the problem is urgent or an emergency. If we suspend the service for longer than 48 hours in any 14-day period we will adjust the charge for the relevant service so that you do not pay for services while they are suspended. If we suspend the service for more than 7 consecutive days you may give us notice to terminate this Agreement (unless we have suspended a service in the circumstances described at clause 27 when you will have no right to terminate).
If you wish to make a change to the Agreement after you have signed it please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the caravan holiday or pitch, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
We may change the services we provide to you under the Agreement:
to reflect changes in relevant laws and regulatory requirements we are obliged to implement; and
to implement minor adjustments and improvements to the Park and the services we provide (and where at all possible these changes will not affect your use of the Park).
If we wish to make any significant changes to the Agreement we will notify you in writing and if you do not agree to the changes you may contact us to end the Agreement and receive a pro rata refund of the total booking cost for the remainder of your intended stay following termination.
Price and Payment
The price of the holiday covers either the hire of a caravan holiday home for the people specified on your booking confirmation, one (1) domestic vehicle, bed linen, services and amenities, at any one time, for the agreed duration.
Please note that any optional extras may be subject to additional charges to reflect your booking requirements.
The price of your caravan includes VAT. If the rate of VAT changes between your booking date and the date for payment we will adjust the rate of VAT that you pay (unless you have already paid for any services in full before the change in the VAT rate takes effect).
Please note, you are solely responsible for arranging any insurance cover in respect of the cost of cancelled holidays with us.
You are also responsible for all damage or breakages caused by you and/or members of your party to the caravan or its contents (including the cost of any work needed to put this right). This includes responsibility for paying for this damage. You may need to check and sign an inventory for the holiday caravan and its contents upon arrival at the park. If you discover that anything is missing or damaged on arrival, please notify us immediately.
When you book, you should pay the deposit amount then due. The deposit payable is calculated as a % of the total booking cost and is as shown in the table below:
Season - Deposit per booking (%)
Low - 20
The seasons are as follows:
High: 6th April - 26th April; 25th May - 31st May & 27th July - 30th August
Medium: 1st June - 26th July; 31st August - 27th September
Low: all other periods between 1st March and 3rd November 2019
The balance of your payment must be made 56 days before the start of your holiday. Details of the balance payable and the date by when it needs to be paid will be stated on your booking confirmation that we will send to you once you have made your booking with us. If you book your holiday less than 56 days before the start date, you must pay the full amount of your holiday at the time of booking.
No reminders will be sent out so please make a note of this deadline for payment. If you fail to make payment by this date we reserve the right to cancel the Agreement, refund your deposit and allocate the caravan to someone else.
Occasionally, we have offers that give you the chance to book caravans with a deposit that is lower than usual. We will give you details of any extra terms that may apply to the offer before, or when, you make your booking. You should read these with these booking conditions. If you book a caravan with a deposit that is lower than usual, you also agree to pay the difference between the amount paid and the usual deposit plus any charges. If you cancel, you must also pay all cancellation charges that may apply (see section 12). We can also decide to extend any offer.
Our obligations under this Agreement are as follows:
to maintain public and products liability insurance for the Park to a minimum value of ten million pounds (£10m) per claim;
to provide any agreed services and amenities using reasonable care and skill; and
to charge for utilities only in accordance with the requirements of the law.
Your obligations under this Agreement are as follows:
to pay the price of the holiday and any other sums due under this agreement in accordance with clause 19;
on arrival at the Park, to inform the management of how long you or your guests intend to stay;
to stay on the park for no longer than 21 days for any one visit. Any visit must be for holiday purposes only. We do not provide temporary accommodation for workers or to facilitate moving house;
to tax and insure your motor vehicle as if the same were used on a public road;
to safely park your vehicle with due regard to the safety of other park users;
to comply with all conditions in our site licence (available on display in the reception) and the park rules in force from time to time (a current copy of the rules is attached to this Agreement) as well as any instructions we may reasonably give at the park
to vacate your holiday caravan by the required time stated on your booking confirmation on or before the last day agreed for your stay
27.8 to make good any damage caused by you and/or any member of your party to the caravan or its contents (including the cost of repairing it)
Any additional amounts due to us, for extras or otherwise, will be notified to you from time to time and such invoices will be payable before you leave the site. Payments should be made in cash, by cheque (payable to Pakefield Caravan Park) or by debit or credit card.
Any payments not received in cleared funds within 7 days of their due date will incur interest from such date until payment at three percent (3%) per annum over the base rate from time to time of The Royal Bank of Scotland Plc. This shall not apply to any sums you do not pay because you dispute any part of a booking invoice (but interest will be payable from the seventh day following any agreement to pay such sums).
It is always possible that, despite our best efforts, the fee for the particular services we provide to you may be incorrectly priced. We will normally check prices before accepting your booking so that, where the correct fee at your booking date is less than our stated fee, we will charge the lower amount (and if the correct fee at your date of booking is higher, we will contact you for your instructions before we accept your booking). If we accept and process your booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the services.
Your Legal Rights
The Consumer Rights Act 2015 says that you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or you will be entitled to some money back if we can't fix it.
If we fail to comply with the terms of this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching its terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.
If we are providing services at or inside the caravan, we will make good any damage to your property caused by us while doing so.
If you do not allow us access to your caravan to perform any services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result.
You may only use the Park for private use. If you use the services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We will comply with applicable data protection legislation from time to time and will use the personal information you provide to us to:
provide services at the Park;
process your payment for use of the caravan and for any services; and
if you agreed to this during the booking process, to inform you about similar products that we provide (but you may stop receiving these communications at any time by contacting us).
We will only give your personal information to third parties where the law either requires or allows us to do so or where you have expressly agreed to our doing so.
Ending the Agreement
This Agreement will expire when the duration of your agreed stay, as noted in your booking confirmation, is over. The Agreement may be terminated before that time in the following circumstances:
you have given us seven (7) days’ notice where we have suspended services for an unreasonable period (as described in clause 18);
you have given us seven (7) days’ notice where we have notified you of a change you do not agree to (see clause 18); or
either you or we have given notice to the other party to terminate the Agreement because the other party is in breach of its terms (and in the case of a breach which can be rectified that party has not complied with written notice to remedy the breach within the time reasonably requested).
Any notice of termination must be in writing and sent to the address referred to clause 6 of this Agreement.
If we end the Agreement because you are in breach of its terms we may charge you reasonable compensation for the net costs we will incur as a result of ending the contract.
We may transfer our rights and obligations under this Agreement to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person with our written consent.
This Agreement is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the clauses of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Agreement, that will not mean we agree with your actions or prevent us from taking steps against you at a later date. For example, if you miss a payment but we continue to provide the services, we can still require you to make the payment at a later date.
We aim to make sure that the information provided by us in this contract is presented accurately on our website, in brochures and other promotional literature or material we produce and provide. There may be small differences between the actual caravans and pitches and their description or dimensions. This is usually because we are always aiming to improve our accommodation, services and amenities. Please note that photographs of holiday caravans are illustrative only and furnishings, layout and decoration may vary. Occasionally, problems mean that some amenities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practicable after we become aware of the situation. Where Wi-Fi is an advertised facility please note that its provision is subject to availability & network conditions. It may not be available 24 hours and is provided for pleasure not for business purposes. We will not accept any bookings if you are wholly reliant on the uninterrupted provision of Wi-Fi. Download limits may apply, please check with the park when booking. We cannot accept responsibility for any changes or closures to local services or visitor attractions mentioned in the brochure or on our website, or elsewhere. We make reasonable efforts to make sure that information we give you about your caravan and its facilities or services, is accurate and complete on the date given.
you want to complain about any aspect of our performance, we will want to take action to sort out your complaint as soon as possible. You are requested to take the matter up with the Park Manager in the first instance. If you are still unhappy, you are requested to email our Customer Services team at email@example.com and we will endeavour to reply to you within 7 days.
These terms are governed by English law. If a dispute arises that we cannot resolve informally you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the British Holiday & Home Parks Association via their website at www.bhhpa.org. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without having to go to court. You can also choose to bring legal proceedings in respect of any dispute related to this Agreement in the English or Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish, English or Welsh courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish, English or Welsh courts.